Frequently Asked Questions

What if my labels don’t arrive?

If your labels haven’t arrived after 10 business days you should contact us using the instructions on our Customer Service page.

What should I do if there is something wrong with my labels?
If your labels are defective or arrive damaged by the postal service we will replace them at no charge. Just contact us using the instructions on our Customer Service page. We cannot, however, be responsible for replacing labels that have incorrect information.

Remember, when you design your labels, you are giving instructions directly to our printer and it will print exactly what you have entered. So be careful to recheck your order, including your return address, before you submit it.

Can I order by telephone?
Yes, call 1-888-4ID-Labels (888-443-5223)

Can I order by mail?
Yes. See our mailing address on the “contact us” page and call customer service, 1-800-822-8841 (9:30 a.m. – 5:00 p.m. Central time M-F) for billing information and additional instructions.

How can I be sure that my credit card information is safe?
When you proceed to that portion of our order form where your credit card information is requested you’ll be notified by your browser that you are entering a secure environment. In addition, the information that you enter remains fully encrypted using SSL(Secure Socket Layering) protocol throughout the bank authorization process. This insures that your entire credit card transaction stays private and secure.

If you still prefer not to order online, simply call 1-800-822-8841 (9:30 a.m. – 5:00 p.m. Central time M-F) to place your order by phone.

What font will be used to print my labels?
Arial Bold

Can I use special characters like Greek and Cyrillic letters, Chinese characters or other graphic symbols?
No. Even though you may be able to produce a special character with your computer, only those characters included in the ASCII character set can be printed. That accounts for most characters required by English, Western and Northern European languages as well as Spanish. You may find an ascii character table here.

Can I create “special formatting” of my labels by inserting additional spaces to spell words vertically on the labels?
No. Labels are printed using a proportional font which will not predictably align characters vertically from line to line.

Can my labels include clip art or other graphics?
No. E-mail us (information @ pinhighinc.com) if you would like information about some of our volume label ordering programs which produce labels with graphics as well as text.

Can I get a volume discount?
Maybe. E-mail us (information @ pinhighinc.com) with the specifics of your request or if you would like information about Pin High label dealer coupon ordering programs which do allow for volume discounts.

How do I apply the labels to my golf clubs?
Wrap them around the shaft near the grip. Start by affixing the left edge of the label first and then wrapping the label around the shaft. Our labels are designed to overlap slightly to bond tightly and uniformly.

Can I remove the labels from one set of clubs and put them on another?
We don’t think you would be satisfied with either the appearance or adhesion of reapplied labels.

How do I remove the labels?
Find the overlapped edge of the label and begin peeling it with a fingernail or a small blade (please be careful whenever using a knife, razor blade or other sharp instrument) You should be able to peel the label off intact, the adhesive material will likely remain on the shaft. Remove the dried adhesive from the shaft using isopropyl alcohol or another common household solvent like naphtha (please exercise care whenever using flammable liquids). When removing adhesive from graphite shafts be advised that many such shafts are painted and strong solvents could remove paint as well as glue.