Frequently Asked Questions

Product & Materials

What is Mylar and why should I want my shaft labels made with it?

Mylar® is a registered trademark of DuPont and is one of the strongest and most durable films available for outdoor labels. Despite being only 2 mils thick, our labels can withstand the wear and tear of golf clubs.

Why can’t I just use paper address labels attached with clear tape?

You can, but most clear tape is polypropylene, which yellows, dries out, and peels when exposed to sunlight. Our Mylar labels are engineered for long-term durability and professional appearance.

Why are Pin High labels better than others?

Made from durable Mylar with commercial-grade adhesive
UV-resistant laminate to withstand sun and weather
Resistant to fading, peeling, and abrasion

Golfers have trusted Pin High labels for decades — these aren’t short-term stickers.

What font will be used to print my labels?

All labels are printed in Arial Bold.

Will my line data be centered?

Yes. Your line data is automatically centered in the printing process — no adjustments needed on your end.

Can I use special characters (Greek, Cyrillic, Chinese, etc.)?

No. Only ASCII characters are supported. This covers most Western and Northern European languages as well as Spanish.

Can I format labels with vertical text or extra spacing?

No. Our labels are printed with a proportional font, which prevents predictable vertical alignment.

Can my labels include clip art or graphics?

Only if ordered in large quantities. Labels are text-only. For bulk custom graphics programs, contact us at service@pinhighinc.com.

Can I remove the trademark on the label?

No. The Pin High Inc. trademark is built into the design. Once applied, the backside overlap covers the mark so it isn’t visible on the shaft.

Ordering & Discounts

Can I order by telephone?

Yes. Call us at 1-888-4ID-Labels (888-443-5223).

How can I be sure my credit card info is safe?

Our checkout uses SSL encryption to keep your information secure throughout the authorization process. If you prefer not to order online, call us at 1-800-822-8841 (9:30 a.m.–5:00 p.m. CST, Mon–Fri).

Do you provide discounts for large orders?

Yes. We offer discounts for golf trips, events, and fundraisers. Email service@pinhighinc.com with details, and we’ll work with you.

Shipping & Delivery

How long will it take to receive my labels?

We ship within 2 business days. U.S. customers usually receive labels within 7–10 business days; international delivery may take longer.

How will my labels arrive?

Labels are sent via first-class mail in a #10 business envelope with the Pin High return address.

Where is my order?

Orders are shipped through UPS Mail Innovations. Delivery typically takes 7–14 business days. If it’s been more than 14 days, contact customer service so we can track it and confirm your address if needed.

What if my labels don’t arrive?

If your labels haven’t arrived after 10 business days, reach out to us using the instructions on our Customer Service page.

I used the wrong shipping address. How can I change it?

Contact us as soon as possible. If your order hasn’t shipped, we’ll update it right away. If it has shipped, we’ll send a reprint to the correct address so you’re fully satisfied.

Are bag tags, Round Files, and The Caddie’s Bible shipped separately from labels?

Yes. We ship these products separately to avoid damaging labels.

Order Issues & Corrections

What should I do if something is wrong with my labels?

If labels are defective or damaged in transit, we’ll replace them at no cost. If you entered incorrect information, let us know and we’ll make sure corrected labels are sent to you.

I entered the wrong information on my order. Can I fix it?

Yes. If caught early, email us immediately so we can update it before shipping. If already printed or shipped, contact us and we’ll correct the details and send out new labels.

The information on my labels was incorrect. What do I do?

Contact us with the correct details. We’ll send out new labels so you’re satisfied.

Application & Removal

How do I apply the labels to my golf clubs?

Wrap the label around the shaft near the grip. Start with the left edge and wrap it around. Labels are designed to overlap slightly for a strong bond.

Can I remove the labels from one set of clubs and reapply them to another?

Not recommended. Once applied, labels will not re-stick cleanly or securely.

How do I remove the labels?

Peel back the overlapped edge with a fingernail or small blade (carefully). Residual adhesive can be removed with isopropyl alcohol or a household solvent. Exercise caution with graphite shafts, as solvents can strip paint.

Returns & Refunds

Do you offer refunds?

Yes. Your satisfaction is our top priority. If you’re not completely happy, contact us and we’ll work to make it right — refunds are available when appropriate.